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In light of the news with VIC going into lockdown between the dates of 28th of May until 3rd of June, there won’t be anyone in the office for calls.

Please send us an email should there be any questions and we will endeavour to get back to you as quick as possible.

The warehouse will still be running as per usual so orders can still be made.

Refund Policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a refund or return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Further, we can only offer refunds on faulty goods, or where we have sent an item that doesn’t match your order. This does not include items that were mistakenly ordered in the wrong size for example.

To complete your return, we require a receipt or proof of purchase – please reference your confirmation or invoice number.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within seven days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially processed.

If you’ve done all of this and you still have not received your refund yet, please contact us at clubsupport@tsafootball.com.au.

Exchanges (if applicable)

We only replace items if they are defective or damaged prior to you receiving your goods. If you need to exchange it for the same item, please send us an email at clubsupport@tsafootball.com.au

Process

A Return Authority Number (RAN) must be obtained before returning any product. This can be obtained by contacting us at clubsupport@tsafootball.com.au. We will then work with you on identifying the best method of returning the goods to us, using our preferred nominated carriers, at our expense.

Where appropriate, a refund will be issued through the process outlined above.

Claims (Non Receipt of Product)

In the event you have paid for goods not received (nor available for collection), please contact us at clubsupport@tsafootball.com.au referencing your confirmation or invoice number. We will quickly identify where your items are, and outline with you next steps to be taken. Either a replacement will be dispatched, or a full refund will be issued – as mutually agreed between us both.

Unavailability of stock

In the event we take payment for an item that beyond our control can no longer be fulfilled (be it out of stock, or recalled by NIKE), we would offer either a replacement item, or full refund – at the consumers’ choice.